FAQs

1. What is the delivery time for orders?
Delivery times vary depending on your location. On average, orders are processed within 1-2 business days, and shipping typically takes between 5-10 business days. You'll receive a tracking number once your order ships.

2. Do you offer international shipping?
Yes, we offer international shipping to select countries. Check the shipping options at checkout to see if we deliver to your location.

3. How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package in real-time.

4. Can I return or exchange a product?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, we offer returns and exchanges within 30 days of purchase. The product must be unused and in its original packaging. Please contact our customer service for further assistance.

5. How do I care for my massager?
To keep your massager in the best condition, always follow the care instructions included in the manual. Generally, we recommend cleaning it after each use with a soft, damp cloth. Avoid using harsh chemicals or submerging the device in water unless specified.

6. Is my payment secure?
Yes, we use industry-standard encryption to ensure your payment information is safe and secure. We accept various payment methods, including credit cards and PayPal.

7. Do you offer discounts or promotions?
We occasionally offer promotions, discounts, and special offers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals!

8. How can I contact customer support?
You can reach our customer support team by emailing us at support@massaglow.com, or by using the contact form on our website. We are here to assist you with any questions or concerns!